Refund & Return Policy

At Eikee, we are committed to customer satisfaction. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility & Timeframe

Our return policy is valid for 14 days from the date the last item in your order has been delivered, including the final parcel.

If the return window ends on a weekend or public holiday, it will be extended to the next business day.

After this period, we are unable to offer refunds or exchanges.

2. Conditions for Returns

To be eligible for a return, items must meet all of the following conditions:

• Items must be unused and in original condition
• All internal part bags must be sealed and unopened
• Products must be returned in their original packaging

3. Return Shipping Costs

• If the return is initiated by the customer, the customer is responsible for return shipping costs
• If the return is due to our error (e.g. incorrect or damaged items), we will cover the return shipping costs

All returns must be shipped using a tracked shipping method to ensure safe delivery.

4. Damaged Items

Please note that we take packaging very seriously. All orders are carefully packed using protective foam wrapping and extra-strong reinforced cartons to minimize the risk of damage during transit.

If your item arrives damaged, please contact us within 7 days of receipt and provide:

• Clear photos or videos of the damaged item
• Your order number and SKU

Depending on the situation, we may offer:

• Partial refund
• Replacement of missing or damaged parts
• Full refund

5. Missing Parts

For missing parts, we will provide replacement pieces free of charge.

Each order is eligible for one complimentary replacement service per order, which may include missing or damaged parts.

If a second replacement request is required for the same order, the customer will be responsible for the shipping cost of the replacement parts.

We strongly recommend completing the full assembly of the product before submitting any missing parts requests, in order to avoid multiple shipments.

Please note:

• Missing parts requests do not qualify for a return
• Returns are only accepted if the item is unused and in original condition

6. Return Process

To initiate a return, please contact us at support@eikeebricks.com with your order details and reason for return.

• We will respond within 2 business days
• Once approved, we will provide the return address via email

After we receive your returned item:

• Inspection is completed within 1–2 business days
• You will be notified by email regarding the approval or rejection of your refund

7. Refund Processing Time

If approved:

• Refunds will be issued to the original payment method
• Processing time is typically within 3 business days
• Bank or card processing times may vary depending on your provider

8. Order Cancellation

Orders can be cancelled within 24 hours of purchase by contacting us at:

support@eikeebricks.com

After 24 hours, we may not be able to cancel the order if it has already been processed or shipped.